Shipping policy

The majority of orders are delivered to our customers via UPS, FedEx, Bartolini, and Poste Italiane. In certain cases, we may also use other logistics companies depending on the client's address. Orders may be dispatched from different warehouse locations based on product availability and the shipping destination, ensuring efficient delivery worldwide.

Package Tracking

Tracking information will be sent to the email address you provide during the checkout process.

Shipping & Delivery Times

Orders received before 12:00 CET Monday – Friday are usually dispatched on the same day.

  • Italy: Express delivery in 1-2 business days;
  • Europe (incl. Switzerland & UK): Standard delivery in 2-3 business days;
  • United States: Standard delivery within 3-4 business days;
  • Canada: Standard delivery typically takes 3-5 business days;
  • Rest of the world: Delivery times are generally 3-7 business days.

Please note: During peak times, dispatch may take up to 3 business days.

Shipping Rates

  • Italy (incl. Vatican City & San Marino) – €4.90 (or FREE over €50);
  • Europe (excl. Switzerland & UK) – €7.90 (or FREE over €100);
  • Switzerland – CHF 7.90 (or FREE on orders over CHF 100);
  • United Kingdom – £7.90 (or FREE on orders over £100);
  • United States – $10.90 (or FREE on orders over $100);
  • Canada – $15.90 (or FREE on orders over $150);
  • Rest of the world – €15.90 (or FREE over €150).

Shipping prices may also be quoted in the currency of the country you choose for delivery. If your country is not listed, please contact us at info@metamorfosiskincare.com, and we will inform you if we can arrange delivery to your location.

Taxes - Overview

We provide inclusive tax shipping for all orders within the European Union. For shipments outside the EU, taxes may apply upon delivery and are not included in the initial purchase price.

Taxes - Detailed Information

1) EU orders: Shipped on a Delivery Duty Paid (DDP) basis, with no additional charges upon delivery.

2) Non-EU orders: Shipped on a Delivered Duty Unpaid (DDU) basis. Customs fees and local taxes may apply upon receipt. For duty rates, please consult the Duty Calculator (please note: this link is for informational purposes only; we do not guarantee its accuracy).

Please note: Metamorfosi Skincare is not responsible for import duties. If you refuse the delivery, the order will be returned. You may choose to have it resent or receive a refund, minus a shipping and processing fee of up to €30.

Additional Information

For orders exceeding €1.000, there may be an additional delay of 1-2 business days, as customs declaration is required. Please be aware that any extra costs associated with the customs declaration of your ordered items will be billed separately to you.